Responsible Gaming at aec65

For the vast majority of players, gambling on aec65 is a fun, social form of entertainment — a way to enjoy cricket matches and casino games with an added level of excitement. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively affects finances, relationships, mental health, and daily functioning. Recognising the early warning signs is the first step to regaining control.

The following self-assessment questions are commonly used to help individuals reflect on their own gambling habits. If you answer "yes" to two or more of these questions, we strongly recommend reaching out to our support team or a professional gambling support service.

Self-exclusion is the most powerful responsible gaming tool available on aec65. When you activate a self-exclusion, your account is immediately locked — you will not be able to log in, deposit funds, place bets, or access any gambling content during the exclusion period. aec65 will also suspend any promotional communications to your registered email or phone number for the duration of the exclusion.

Available Self-Exclusion Periods

How to Request Self-Exclusion

Setting a deposit limit is one of the most effective and straightforward ways to stay in control of how much money you spend on aec65 each week or month. Deposit limits restrict the maximum amount you can add to your aec65 wallet within a defined time period, regardless of how many transactions you initiate or which payment method you use.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — and cannot be circumvented by switching between methods. If you reach your limit before the period resets, any further deposit attempt will be declined automatically and you will be shown a notification reminding you of your limit setting.

To set or modify a deposit limit on your account, please contact our support team at [email protected] with your account username and the limit amount and period you wish to apply. Changes that lower an existing limit take effect immediately. Requests to raise a limit or remove one entirely are subject to a mandatory 7-day waiting period to give you time to reflect before the change is applied.

A time-out is a shorter, temporary break from gambling that is designed for players who want to pause their activity for a period without committing to a full self-exclusion. Time-outs are useful if you feel that gambling is temporarily getting in the way of other priorities — such as work, studies, family time, or financial management — and you want to reset without permanently closing your account.

Time-Out Periods Available

• 24-hour time-out: A one-day pause that locks your account from midnight to midnight (Bangladesh Standard Time, BST UTC+6). Suitable if you feel you have been playing too much in a short period and want to take an immediate break.
• 7-day time-out: A full week's break from the platform. Your account remains locked for the entire 7-day period with no option to reverse the time-out once it has been activated.
• 30-day time-out: A one-month break that provides a meaningful period of reflection. This is the longest available time-out before we recommend players consider a formal self-exclusion instead.

Session Time Reminders

In addition to time-out periods, aec65 offers configurable session reminders. You can set a reminder to appear on screen after a chosen duration of continuous play — for example, every 60 minutes — displaying the total time you have been active in the current session and prompting you to take a break. These reminders are informational only and do not restrict your ability to continue playing, but research consistently shows that regular reality-check prompts significantly reduce the risk of extended, unplanned gambling sessions.

To activate a time-out or configure session reminders on your aec65 account, send a request to [email protected]. All time-out activations are processed within 2 hours of your request being received.

Beyond the self-service tools described above, aec65 operates a range of platform-level player protection measures that run continuously in the background to safeguard all registered players.

Account Activity Monitoring

Our responsible gaming system monitors account activity for behavioural patterns associated with problem gambling. These include rapid escalation of bet sizes, high-frequency play over consecutive days, repeated deposits immediately following large losses, and significant increases in average session length. When these patterns are detected, a member of our responsible gaming team will review the account and may proactively contact the player to offer support.

Marketing Opt-Out

Players who are on an active self-exclusion or time-out, or who have explicitly requested to opt out of marketing, will not receive promotional emails, SMS messages, or push notifications from aec65 about bonuses, new game launches, or special offers. If you wish to stop receiving marketing communications at any time — even outside of an exclusion period — simply contact [email protected] and request to be removed from all marketing lists.

Secure Account Practices

To protect your account and help maintain healthy gaming habits, aec65 recommends the following account security practices:

• Use a unique, strong password that you do not reuse on other platforms or share with anyone else.
• Enable two-factor authentication (2FA) on your aec65 account for an added layer of security.
• Never share your login credentials with a third party — aec65 staff will never ask for your password.
• Log out of your account at the end of every session, particularly on shared or public devices.
• Avoid gambling when under the influence of alcohol or in an emotionally distressed state, as judgement is impaired and the risk of impulsive, unplanned spending increases significantly.

Responsible Gambling Principles

aec65 encourages all players to keep the following principles in mind every time they access the platform:

• Set a budget before you start and commit to not exceeding it, regardless of outcomes.
• Treat gambling as entertainment, not as a source of income or a way to recover financial losses.
• Take regular breaks and balance your gambling activity with other hobbies and social activities.
• Never gamble when stressed, depressed, or in financial difficulty — these states increase the risk of problem gambling developing.
• Only play with money you can afford to lose — never borrow money or use credit to fund your gambling.

If you feel that gambling is having a negative impact on your life, or on the life of someone close to you, please do not hesitate to reach out for support. Seeking help is a sign of strength, and early intervention makes a meaningful difference in outcomes. You are not alone, and there are people ready to assist you.

Contact aec65 Responsible Gaming Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled with complete confidentiality and without judgement.