Privacy Policy — aec65

1.1 Registration Data

When you create an aec65 account, we collect the information you provide directly, including your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is used to establish your identity, verify your eligibility to use the platform, and communicate with you about your account.

1.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and to protect against fraud and money laundering, aec65 may request copies of official identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement issued within the last three months. These documents are reviewed by our verification team and securely stored in encrypted form.

1.3 Financial Transaction Data

aec65 records details of every financial transaction associated with your account, including deposit amounts, withdrawal requests, transaction reference numbers, the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), and timestamps. This data is retained for accounting, fraud prevention, and regulatory compliance purposes. We do not store complete card numbers or mobile banking credentials — these are handled via tokenised, encrypted channels by our payment service providers.

1.4 Gameplay and Activity Data

We collect records of your gameplay activity on aec65, including the games played, bet amounts, game outcomes, session durations, and feature usage. This data supports responsible gaming monitoring, dispute resolution, game integrity verification, and the personalisation of your platform experience.

1.5 Technical and Device Data

When you access aec65 through a browser or mobile device, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, and time spent on each page. This data is used for security monitoring, fraud detection, and improving the performance of the platform.

1.6 Communications Data

If you contact aec65 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages and any files shared. This allows us to track the resolution of your queries, maintain quality standards, and protect both parties in the event of a dispute.

aec65 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis to do so — either because it is necessary to fulfil the contract we have with you as a registered player, because we have a legitimate interest that does not override your rights, or because we are required to do so by law.

• Account management: Creating, maintaining, and securing your aec65 account; processing your login authentication; enabling password resets and two-factor authentication.
• Payment processing: Verifying deposit sources, processing withdrawals to your registered payment method, and reconciling transaction records against your account balance.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the payment methods associated with your account.
• Responsible gaming: Monitoring your gameplay patterns to identify signs of problem gambling behaviour; facilitating self-exclusion requests and deposit limit settings; complying with obligations under applicable responsible gaming frameworks.
• Fraud and security: Detecting and preventing fraudulent transactions, money laundering, collusion, and unauthorised account access; investigating suspected breaches of our Terms & Conditions.
• Customer support: Responding to your enquiries and complaints; resolving disputes relating to gameplay, transactions, or account status; maintaining records of support interactions.
• Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to inform decisions about new features, game offerings, and interface improvements.
• Promotional communications: Where you have opted in to marketing communications, sending you information about promotions, bonuses, and new games available on aec65. You may withdraw your marketing consent at any time by contacting [email protected].

aec65 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, aec65 shares relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks. These providers receive only the minimum data required to authenticate and complete your transaction. All payment partners are contractually bound to handle your data in accordance with their own privacy and security standards.

3.2 Identity Verification Partners

aec65 may use third-party KYC and identity verification services to assist in confirming the authenticity of documents you submit. These providers process your data solely for the purpose of verification and are not permitted to use it for any other commercial purpose.

3.3 Game Software Providers

Games on the aec65 platform are powered by third-party studios and providers. These providers may receive anonymised or pseudonymised gameplay data (such as bet amounts and game session identifiers) for the purpose of game integrity monitoring and audit trails. They do not receive your full identity, contact details, or financial account information.

3.4 Legal and Regulatory Disclosure

aec65 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, a valid court order, or where we reasonably believe disclosure is necessary to prevent imminent harm, fraud, or criminal activity. We will notify you of such disclosures where permitted to do so by law.

3.5 Business Transfers

In the event that aec65 is involved in a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is handled that arise as a result.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login status, language preferences, and session data — and to distinguish you from other users. aec65 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the platform effectively and to understand how it is being used.

4.2 Types of Cookies We Use

• Strictly necessary cookies: These are essential to the operation of the aec65 platform and cannot be disabled. They include cookies that maintain your authenticated session, prevent cross-site request forgery, and store your account preferences. Without these cookies, core platform functionality would not work.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use aec65 — such as which pages are visited most frequently and whether users encounter error messages. This data is used in aggregate to improve the platform and is not linked to individual identities.
• Functional cookies: These cookies remember choices you make on the platform — such as your preferred language or display settings — to provide a more personalised experience. They do not track your browsing activity on other websites.
• Marketing cookies: Where you have consented to marketing, these cookies may be used to track which promotional content you interact with on the aec65 platform, helping us assess the effectiveness of our promotional campaigns.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging in to your aec65 account and will impair your ability to use the platform. Instructions for managing cookies are available in your browser's help documentation. Disabling analytics or functional cookies will not affect your ability to place bets or make transactions.

aec65 implements a multi-layered approach to the security of your personal data, combining technical measures, procedural controls, and staff training to maintain the integrity and confidentiality of all information held on our systems.

5.1 Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and aec65 servers is protected with SSL/TLS encryption, ensuring that your login credentials, financial data, and personal information cannot be intercepted during transmission.
• AES-256 encryption at rest: Sensitive data stored on aec65 servers — including identity documents, KYC records, and transaction histories — is encrypted at rest using AES-256, a widely recognised industry standard.
• Firewalls and intrusion detection: aec65 operates web application firewalls (WAF) and intrusion detection systems (IDS) to monitor for and block suspicious activity targeting our platform infrastructure.
• Access controls: Access to personal data within aec65's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific duties.

5.2 Data Breach Response

In the unlikely event of a data security breach that affects your personal information, aec65 will assess the nature and scope of the breach promptly. Where the breach is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — via the email address registered on your account. The notification will include details of what data was involved, the likely consequences of the breach, and the steps we are taking to address it.

aec65 retains your personal data for as long as your account remains active and for a further period as required by our legal and regulatory obligations. The table below summarises our standard retention periods by data category.

• Account registration data (name, email, address, phone number): Retained for the duration of your active account plus 5 years following account closure, to support regulatory audits and dispute resolution.
• KYC and identity documents (NID, passport scans, proof of address): Retained for 5 years from the date of submission or from the date of account closure, whichever is later, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction records (deposits, withdrawals, balances): Retained for 7 years from the date of each transaction to satisfy accounting and tax reporting requirements.
• Gameplay records (bet histories, game outcomes, session data): Retained for 3 years from the date of the relevant session, used for responsible gaming monitoring and dispute resolution.
• Customer support communications: Retained for 2 years from the date of the final communication in each case, unless the matter remains subject to an ongoing dispute or legal proceeding.
• Technical and device data (IP logs, session data): Retained for 12 months from the date of collection for security monitoring purposes, after which logs are purged or anonymised.

When a retention period expires and no legal hold or ongoing proceeding requires the data to be preserved, aec65 will securely delete or irreversibly anonymise the relevant records. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

As a registered aec65 player, you have the following rights over your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. aec65 will acknowledge your request within 5 business days and complete it within 30 days, unless the complexity of the request requires additional time, in which case we will notify you of the extension.

• Right of access: You have the right to request a copy of all personal data aec65 holds about you. We will provide this in a structured, commonly used format. Requests for data access are free of charge for the first request in any 12-month period.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that aec65 delete your personal data. This right is not absolute — it does not apply where retention is required by law (for example, financial transaction records subject to anti-money laundering legislation) or where the data is necessary to resolve an outstanding dispute.
• Right to restrict processing: You may request that aec65 restrict the processing of your personal data in specific circumstances — for example, while you contest the accuracy of data we hold, or while a dispute about our use of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a structured, machine-readable copy of the personal data you provided to us, for the purpose of transferring it to another service provider.
• Right to withdraw consent: Where aec65 processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests. aec65 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

8.1 Changes to This Privacy Policy

aec65 reviews this Privacy Policy periodically and will update it to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the aec65 platform and, where appropriate, by sending a notification to your registered email address. The effective date at the top of this document will be updated to reflect the date on which the revised policy takes effect.

Your continued use of the aec65 platform following notification of a privacy policy update constitutes your acknowledgement of the revised terms. If you do not agree with any changes to the Privacy Policy, you should discontinue use of the platform and request account closure in accordance with the procedure described in our Terms & Conditions.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aec65 handles your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email (plain text — not a link): [email protected]

Please include your registered account username and a clear description of your query or request. For account-specific data requests, we may ask you to complete a brief identity verification step before we are able to action your request, to ensure that data is only disclosed to the account holder.